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US IL Chicago |
Office Leader |
Dental Works | 7/31 | |
| Details:OFFICE LEADER – CHICAGO, IL DENTALWORKS - HARLEM AND NORTH1601 NORTH HARLEM AVENUECHICAGO, IL 60635 PRIMARY RESPONSIBILITIES: Hire and retain quality talent. Ensure that hiring protocols are followed and that Human Resources is involved in the process. Lead and develop staff members to ensure the company’s expectations are met while ensuring a “Servant Leadership" style of management. Understand key performance metrics that drive business results – be able to forecast results and find creative ways to ensure budgets are met or exceeded on a monthly basis. Build and nurture a positive working relationship with doctor(s) – conduct monthly meetings to maintain company communications and allow doctors to address any concerns. Ensure that all staff members are trained and knowledgeable on current processes and policies. As a leader in the organization, be supportive of company policies. Be sure that the practice is in compliance with employment laws and any regulatory requirements. Performance management of staff members. Work closely with Human Resources to develop action plans with staff and doctors to ensure behavior, job expectations and performance standards are being met and exceeded. Ensure doctor(s) is/are meeting or exceeding their income expectations. Meet and exceed assigned practice budgets on a monthly basis in the following areas: production, accounts receivable, expense and payroll. | ||||
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US IL Vernon Hills |
Product Specialist |
Zebra Technologies | 7/31 | |
| Details:The Product Specialist works under the guidance and supervision of the Product Manager to coordinate products, both functionally and technically through the product development process to product launch. This position assists the Product Manager in ensuring the efficient and effective design and development of product changes and in coordinating cross-functional product development, launch and product line maintenance activities. This position assists in the area of new product development via feasibility studies, marketing surveys, industry data and direct client contact. This position maintains a competitive database of products and pricing and disseminates it to appropriate departments. This position will research reported product incidents and errors/deficiencies and documents the explanations for product errors or deficiencies, looking for trends so the Company can alter product to avoid future functionality problems.RESPONSIBILITY LEVELThe position has responsibility for a defined product line. The Product Specialist has primary responsibility for managing and monitoring the work plan for new product introductions or changes to existing products. This involves coordination with Engineering, Product Marketing, Sales, and Manufacturing. The Product Specialist is responsible for outlining, with justification and priorities, product enhancements required. This position develops, generates and maintains sales, cost and management reports and analyzes data for trends. This position monitors the performance and completion of tasks for development of a product to ensure the product launch is being executed efficiently and effectively. This position obtains and analyzes competitor products and accessories and utilizes this information to recommend to the Product Manager adjustments in the product offering based on the competitive market data. This position regularly reviews product specifications to ensure they are functionally and technically correct to maximize production efficiencies and customer satisfaction.Page 1PRINCIPAL ACCOUNTABILITIES1. Assists Product Manager in developing product pricing structure, using current cost estimates, margin and commission guidelines provided by management along with market information.2. Supplies special pricing, product and application information to the sales force and customer service concerning the product lines.3. Assists in coordination of product line life cycle activities from launch to obsolescence for projects assigned by Product Manager.4. Makes recommendations for sales promotion literature and any other literature as assigned by the Product Manager.5. Obtains and analyzes competitor equipment and accessories and utilizes this information to make recommendations to the Product Manager to adjust the Company’s product line offering based on products and programs found in the marketplace.6. Makes product improvement recommendations to meet changing operational, sales and market needs.7. Regularly reviews product specifications to ensure they are functionally and technically accurate.8. Assists in developing strategies to adjust and promote various product lines, to improve revenues and create demand for Zebra’s suite of products and services.9. Maintains current product costing information and performs periodic margin analysis.10. Develops and maintains solid technical knowledge of Zebra’s suite of products and services.11. Collects, monitors and analyzes sales trends to provide up-to-date product line forecasts.12. Researches product issues and deficiencies with appropriate documentation to provide explanations for product problems.13. Monitors and reports on status of product development activities.14. Conducts functional level testing of new product capabilities prior to release to ensure product is meeting performance standards set for product.15. Assists in demonstrations of products to prospective customers.16. Oversees the engineering change order activities.17. Assists in trade show activities and conducts field research on channel/end user receptivity to new products, competitor activity, etc.18. Coordinate the production and implementation of product training and related educational materials.19. Performs other duties as assigned.QUALIFICATIONS EducationBA/BS Experience/Skills Two or more years assisting in the management of one or more industrial product lines, or two years in a sales, technical support, customer service or other capacity where direct involvement with products and customers was evident. Strong analytical, interpersonal and communication (written and oral) skills. Demonstrated high degree of initiative. Demonstrated ability to interact with other professionals to gather and disseminate information. | ||||
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US IL Lincolnshire |
Customer Service Representatives in Lincolnshire, IL. |
Spherion Staffing Services | $15.00/Hour | 7/31 |
| Details:Spherion is currently working with a dynamic Fortune 500 organization in efforts to assist them in finding excellent Customer Service Representatives in Lincolnshire, IL.·This position starts ASAP!·Pay for this position is $15.00 an hour! ·DRUG TEST, CRIMINAL BACKGROUND CHECK, CREDIT CHECK, AND 7 YEAR EMPLOYMENT VERIFICATION WILL BE REQUIRED BY ALL APPLICANTS. ·COMPUTER TESTING IS REQUIRED! ·Candidates must be flexible to work ANYTIME Monday-Friday between 9:00 a.m.-8:00 p.m. Job Description: Works in a positive, team-oriented and structured call center environment and receives calls from clients employees, processing transactions, answering their questions, resolving issues, and responding to inquiries that may be related to their health, savings, retirement plans, or other human resource-related services (i.e.—payroll, leaves of absence, learning, etc.) 90% of time will be spent handling incoming and follow-up calls Works to develop an in-depth understanding of the customers spoken and unspoken needs Identifies and resolves the customers issues and anticipates future needs by explaining/suggesting/providing additional information that the customer needs to know Navigates in a Windows based system through a series of databases in order to access the appropriate information to service the customer Makes any required customer follow-up calls and conducting any additional research Researches information and calls the customer back as required | ||||
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US IL Gurnee |
Marketing Associate/Appointment Coordinator |
DirectBuy | 7/31 | |
| Details:DirectBuy is an international company that enables its members to avoid traditional markup and purchase an unprecedented selection of quality merchandise at unparalleled prices at our exclusive members-only showrooms.We are seeking enthusiastic, self-motivated, well-spoken individuals to work in our call center. The Marketing Associate will be responsible for contacting leads who have responded to our advertising, verifying information, and setting appointments for people to visit our showroom. | ||||
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US IL Chicago |
BBQ, Beaches & Bags (entry level/ sales/ marketing) |
Marketing FX, Inc. | 7/31 | |
| Details:Marketing FX, Inc is hiring for entry level sales and marketing positions.It wasn’t that long ago that I was in your shoes… Sending out resumes to every place that would take them. Wondering if they received my resume or if somehow it got lost in cyberspace… -Should I email it again, or is that annoying? -Why is there no number to check the status? -Why do entry-level positions require 3-5 years of experience? -Does my position at Outback count for sales experience? -Do they mean “business professional” experience? -Should I include that one job at the law firm? That was professional but I quit after 2 days... -If not, does that make me pre entry-level? -Is “pre entry-level” even an option on the scroll down menu? -And how much does this position that I don’t qualify for pay anyway? -Why can’t they just put the salary on the ad? -That must mean it doesn’t pay much, right? -And if they do, why is there always a huge range? Does that mean it is commission? -I really want to call about the compensation, but is that going to give the wrong impression? -Doesn’t matter, there is no number anyway! Job hunting can be stressful, that’s why it’s best to find a career. The candidates we hire have (2) choices…. (1.) Start entry-level, develop a ton of transferable skills, work side by side w/ quality people, and the world's leading corporations, advance to new positions, make money, and along the way figure out what you really want to be when you grow up. (2.) Start entry-level, begin advancing, become a partner and never job hunt again. Fortune 500 clients outsource Marketing FX, Inc. to help improve their existing customer retention, new customer acquisition and increase their market share. We offer paid training and are looking for professional candidates who are team players to advance within our company. Compensation on pay for performance basis. | ||||
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US IL Chicago & Suburbs |
Pharmacy Admixture Technician~To $17/hr~NO Weekends/Holidays |
Select Pharmacy Staffing | $17.00/Hour | 7/31 |
| Details:Pharmacy Admixture Technician ... NO Weekends ~ NO Holidays ~ NO NIghts ~ NO Micro-management!!! It doesn't get better than this! Join a team spirited Infusion Clinic where your contributions won't go unnoticed. Pharmacy Admixture Technician will float to various sites throughout Chicago and the Suburbs to assist with preparation of IV/chemotherapy admixtures, managing inventory and maintaining detailed documentation in compliance with established procedures as well as federal and state regulations. Salary up to $17/hour to start.Pharmacy Admixture Technician position highlights: review physician orders for completeness; compound or admix medications in a timely fashion ensure insurance approval prior to admixing orders; assist with pre-certification and referrals as needed inventory medications, maintain records and order drugs as needed; receive and stock products clean hood daily, check for outdated items, and maintain accurate temperature logs assist chemo room with answering phones, faxing and documentation as needed properly dispose of materials used when mixing chemo and non-chemo IV's monitor and track medication inventory; prepare labels; document changes ensure confidentiality of sensitive and personal information attend in-services, meetings and educational programs | ||||
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US IL Oak Brook |
Entry Level Marketing- Immediate Hire |
Paramount | $8.00 - $12.00/Hour | 7/31 |
| Details:IMMEDIATE OPENINGS FOR ENTRY LEVEL AND INTERNS ________________________________________ We are Paramount, one of Chicago’s fastest growing marketing firms. Our company develops campaigns to acquire new customers, increase market share, and build public awareness for DIRECTV, the brand leader in satellite television. We are currently hiring for in-store marketing positions at two of the world’s largest retailers to help us achieve those goals. We are experiencing phenomenal growth as a direct result of our success. We are interviewing for ENTRY-LEVEL POSITIONS that all have the opportunity for advancement into management through our management-training program. We offer a guaranteed hourly pay. We also offer stability and an opportunity for growth and advancement. The perfect candidate must possess enthusiasm, strong work ethic, and willingness to learn. We also value great people skills, ambition, and integrity. No experience is necessary, but you must be willing to learn and train. | ||||
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US IL Chicago |
Tanker Truck Driver |
WSI | $35,000 - $50,800/Year | 7/31 |
| Details:If you are an experienced truck driver with previous or current tanker knowledge, we have a career for you. This position features regional service (within 600 miles of home base) opportunities throughout North America. Hiring area: Must live within 50 miles of: Chicago, IL, Channahon, IL or Gary, IN Primary travel area: Within 600 miles of your park location Time at home: Flexible, 6 days off per month that you schedule Average earnings range: 35K-50.8K based on experience Hazardous and non-hazardous liquid chemicals Average 1600-2000 miles per week Tuition reimbursement for qualified driving school graduates | ||||
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US IL Chicago/O'Hare area |
* * * Part Time Financial Recruiter * * * $15/Hour+ |
BankStaff | 7/31 | |
| Details:Financial Recruiter ... make your mark with this stable, team spirited Credit Union in the O'Hare area! Financial Recruiter will work part time, providing staffing and support for hiring managers in select parts of the Credit Union. Financial Recruiter will develop relationships with management, understand and meet their staffing requirements. Resources to do the job required reliance on knowledge of employment law, credit union and human resources policies. General supervision is received from the Staffing Manager/HR Generalist. $15/hour+Part Time Financial Recruiter Responsibilities: source and recruit all open exempt and non-exempt positions conduct pre-screenings and in-person interviews as well as consult with management on employment decisions, compensation offers and processes; may travel to branch locations to conduct interviews facilitate competency based interviews for select front-line positions; ensure structured interview guidelines are met and make recommendations for improvements deliver employment offers and conduct background investigations develop relationships and negotiate with outside agencies for staffing services research, coordinate and organize job fairs team with Staffing Manager in developing and implementing staffing strategies and in tracking and achieving staffing goals ensure compliance with employment laws and regulations partner with Staffing Manager and credit union management in creating a positive employee relations environment that enhances employee engagement participate in special assignments in Human Resources and Training ensure compliance with all applicable state and federal laws, company procedures and policies maintain integrity and ethics in all actions and conversations with or regarding credit union employees and members | ||||
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US IL Chicago |
Insurance Training Coordinator |
Mesirow Financial | 7/31 | |
| Details:Department: Quality Control Responsibilities: Be a key participant in projects relating to Sagitta upgrades, including testing, training and communication, as well as other additional technology initiatives in the insurance division. This includes Property/Casualty, Benefits, Bonds, Claims and Life. Work directly with the vendor and an internal group to create and modify a learning management system to assist in the overall certification process for Sagitta and Microsoft Office products. Be an integral part of the internal committees relating to technology, workflow, procedures and the proposal process. Assist with training and implementation for additional technology initiatives for the division. Assist with creating and maintaining reference materials, including creating and distributing a monthly newsletter. Coordinate and conduct New Hire Training, including follow-up training after 30 days. Conduct any necessary training related to promotions. Review job responsibilities with the employees after the initial training using live work examples, while reinforcing procedures. Establish and conduct regularly scheduled refresher training programs on Sagitta and integration products. Assist with maintaining the P&C form letters and schedules of insurance available through Sagitta. Assist with running Sagitta related reports. Attend vendor conferences, including National, Power Users, and the Midwest User Group, as necessary. Review discrepancy reports and Technology job orders to proactively establish training reviews. Perform system/electronic audits | ||||
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US IL Chicago |
Specialty Sales Representative- Dermatology Chicago, IL 6376 (10 |
Quintiles Commercial Services | 7/31 | |
| Details:Innovex is the world's leading Contract Sales Organization (CSO), providing our pharmaceutical, biotechnology and medical device customers with innovative sales solutions, high quality sales teams, and flexible partnerships that are required in today's unpredictable marketplace.We are excited to announce that at this time we partnering with LEO Pharma Inc to looking for Specialty Sales Representatives to join our team of over 7,000 global field representatives in several regions, making over 20 million product presentations annually for our pharmaceutical, device and biotech clients. In this role you will be supporting LEO Pharma Inc a globally, leading pharmaceutical company within Dermatology. You may also have the opportunity to become part of their team at the end of contract. Specialty Sales Representative, Dermatology The Specialty Sales Representative will target, promote and sell our partner's therapeutic products to Dermatologists, general practitioners and other healthcare providers. The Specialty Sales Representative manages an assigned territory in order to grow our customer's business among a targeted physician audience and further develop relationships with new physician groups to achieve customer objectives. The Specialty Sales Representative will be responsible for providing quality consultative services, coordinating and integrating outside alliances and providing resources to fit customer needs. When you join Innovex, you become a part of the Quintiles Transnational family that includes the largest Contract Research Organization in the world with more than 20,000 employees in 53 countries and an unparalleled expertise in all therapeutic areas. Innovex offers a friendly, progressive work atmosphere and a comprehensive compensation and benefits package including bonus plan, car allowance, medical, dental, life insurance and vision coverage, tuition assistant and 401(k). If you have 2 years of specialty sales experience and a keen interest in work worth doing… you may belong at Innovex. Apply Today!To be considered for this exciting opportunity, please click the apply button below or visit us on-line at: www.quintiles.com EOEIn reference to above opportunity, the sales representatives do not take sales orders, do not contract with any 3rd parties, and do not resolve any patient complaints related to the products they are marketing. | ||||
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US IL Chicago |
SANITATION PROGRAM MANAGER - CHICAGO 31ST STREET |
Kellogg Company | 7/31 | |
| Details:Shift: -not applicable- Kellogg Company has an opportunity for a Sanitation Program Manager at the Chicago, IL 31st street manufacturing facility. The Sanitation Program Manager develops, implements and continuously improves on sanitation programs, policies and key performance indicators for the facility. Responsibilities include: - Accountable for holistic plant sanitation program direction and results for plant, warehouse and plant grounds. - Responsible for compliance with all local, state and federal regulations. Adhere to and administer company policies and procedures. - Ensures compliance with all food safety policies and procedures. Ensures plant in proper sanitary condition at all times, including allergen control and pest control. - Evaluates facility sanitary conditions visually and analytically, assesses risk based on food safety and public health principles and prioritizes corrective actions. - Works closely with engineering and maintenance to identify capital expense needs and ensure appropriate preventative maintenance programs are utilized. - Sets the direction for ongoing sanitation verification activities and validation testing. - Acts as sanitation lead in the process of assessing and mitigating food safety risks associated with construction and major maintenance. - Maintains and updates master cleaning schedule for plant meeting GMP and Corporate guidelines. - Maintains and writes detailed clean up procedures and Safety Standard Operating Procedures for all plant equipment, driving towards reduced water and air usage. - Audits against the consistent application and execution of Safety Standard Operating Procedures and all related sanitation practices. - Oversees or may be responsible for collection of monthly environmental samples for monitoring of pathogenic organisms in plant. Monitor and charts results and develops appropriate corrective actions. - Actively involved in plant Hazard Analysis and Critical Control Point team - Engages technical experts from corporate, industry experts, and chemical / equipment suppliers to troubleshoot any sanitation challenges and identify novel technologies and methodologies that improve sanitation effectiveness. - Solicits recommendations from hourly and salaried plant resources for improved sanitation efficacy. - Assigns and monitors plant wide sanitation areas of responsibilities for all shifts - Directs Pest Control Operators and Dust Control Operators to assure compliance to all regulations. (Pesticides, Clean Air Act-Title V, etc). - Develops and implements all sanitation related training for sanitation and plant employees as needed. - Ensures all safety requirements related to sanitation are met including proper chemical storage, Material Safety Data Sheets, Personal Protective Equipment and procedures. | ||||
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US IL Chicago |
Senior Auditor - Financial Services Group |
McGladrey and Pullen | 7/31 | |
| Details:McGladrey is the fifth largest U.S. provider of assurance, tax and consulting services with 7,000 professionals and associates in nearly 90 offices. Our employees enjoy the opportunity to work directly with client’s key decision makers and company owners of high profile and emerging businesses. This hands-on experience helps them gain a better understanding of the challenges facing our clients and allows them to see firsthand the positive impact their work can have on the client’s business. The Senior Associate/Financial Services will be in-charge of audits of financial services clients (such as broker-dealers, futures commission merchants and investment partnerships), including the preparation and review of financial statements and required disclosures and supplementary schedules; supervise staff and interns; will handle client relationships and work directly with engagement partners and managers.Basic qualifications*A successful candidate will have at least 2-4 years of public accounting experience and/or accounting/auditing experience. *BS in Accounting or Finance. *CPA is expected. Preferred Qualifications*Strong interpersonal/written communication skills*Professional presence and attention to detail are imperative. *Ability to work effectively in a fast-paced, highly collaborative environment. *Must think critically, work well independently and be able to juggle multiple tasks. *Experience within or knowledge of the Financial Services Industry is a plus. For more information, visit the McGladrey Web site at www.mcgladrey.com, join our Facebook fan page at McGladrey News and/or follow us on Twitter @ McGladreyPRNews. We offer competitive salaries, extensive training, internal advancement opportunities, and an outstanding benefits package including tuition reimbursement, medical, dental, vision, 401k, Employee Stock Purchase Program and much more. McGladrey Inc. is an equal opportunity/AA (EEO/AA)employer. | ||||
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US IL Schaumburg |
Accounting Assistant/Specialist |
RSM McGladrey | 7/31 | |
| Details:McGladreyMcGladrey is a leading professional services firm providing accounting, tax and business consulting. With 8,000 professionals and associates in nearly 100 offices, we offer a customized approach to our services that’s based on our clients’ needs — combining in-depth industry knowledge and a longstanding commitment to growing companies. RSM McGladrey operates in an alternative practice structure with McGladrey & Pullen LLP, a partner-owned CPA firm that delivers audit and attest services. Though separate and independent legal entities, they work together to serve clients’ business needs. Together, the companies rank as the fifth largest U.S. provider of accounting, tax and business consulting services.Position: Accounting SpecialistResponsibilitesReview, verification, and approval of employee expense reportsMonitor and review General Ledger coding/account numbersEnsure compliance with McGladrey's Travel and Entertainment policies and regional expense policiesAssist with other departmental reporting processesBasic QualificationsAssociate's Degree3 to 5 years of recent accounting experienceIntermediate Excel and Word skills Preferred Qualifications Understanding of double entry bookeepingDesire to learn new skillsExperience working with general ledgers and financial statementsBachelor's degree a plus We offer competative salaries, extensive training, internal advancement opportunite, and outstanding benefits package including tuition reimbursement, medical, dental, vision, 401K. Employee Stock Purchase program, and much more.For more information, visit the McGladrey web site at www.mcgladrey.com McGladrey is an EEO/AA employer | ||||
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US IL Romeoville |
Teller |
Fifth Third Bank | 7/31 | |
| Details:Employment Type: RegularFull/Part Time: Part-timeDivision: Division RetailJob Description: GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations.ESSENTIAL DUTIES & RESPONSIBILITIES: Customer ServiceA. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude.C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential.E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.Bank Operations/TransactionsA. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office.B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors.C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes.D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary.E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures.ReferralsA. Consistently meet or exceed sales referrals as set by management.B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training.C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs.D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded.SUPERVISORY RESPONSIBILITIES: N/A | ||||
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US IL Schiller Park |
Call Center Operations Managers |
Life Fitness | 7/31 | |
| Details:Brunswick is the market leader in the marine, fitness, bowling and billiards industries; and our participation in these industries is deliberate. No company has Brunswick�s breadth and scope in the marine industry. No company equals Brunswick�s quality and innovation in fitness equipment. And no company possesses Brunswick�s knowledge and heritage in bowling and billiards.PRIMARY RESPONSIBILITIES:Responsible for managing and coordinating the activities and responsibilities of the Technical Call Center which consists of domestic and Off Shore employees, Field Service Administration and all Customer Support Specialist within the department. The incumbent of this position is responsible for revenue production of the department ($10MM parts sales) as well as the total service and satisfaction of all customers, sales personnel and service technicians that come in contact with Life Fitness.Additionally, this position will be intimately involved with aspects of field service, product performance, service and system training, while ensuring superior customer satisfaction.PRINCIPAL ACCOUNTABILITIES:This position will have several direct reports reporting to them and responsible for day to day Call Center Operations. Reports consist of two Call Center Supervisors, One Field Service Administrative Supervisor and possible dotted line responsibility managing off shore/outsourced partnership.Manage 25+ Customer Support Specialists within the Technical Call Center department. Ensure customer service, productivity and revenue/profitability for each employee meets or exceeds the published objectives.Manage 9+ Field Service Administration group. Ensuring all field service administration duties are accomplished based on published goals. Timely dispatching of work orders to 45+ Direct Life Fitness technicians and over 300 Independent Service Operators (ISOs) in support of our customer base.Manage all product replacements through our Warranty program.Manage parts pricing and discount schedules for our customer base.Approve and process all CSS credits.Formulate, recommend and implement programs for substantial growth and profitability.Establish and communicate goals and objectives that contribute to increased customer satisfaction as well as the profitable growth of the Division.Manage and control all departmental expenses. Meet and /or exceed departmental revenue goals.Manage, implement, and develop policy and procedures for the Call Center to support our Platinum/Special forces accounts.Review and analyze departmental operations and performance; and institute necessary changes to ensure productivity, customer satisfaction and revenue/profit production.Ensure Customer Satisfaction and quality service is provided for all calls received within the department.Interface and coordinate departmental efforts with our Sales, Marketing and International divisions.Ensure that technical advice is given for necessary equipment repairs and/or installations are proper, provided in a professional manner, and meets the overall service and satisfaction levels expected by our customer and/or sales staff.Perform necessary administrative support for product returns, repair parts credits, etc.Perform all necessary recruitment of new Call Center employees.Drive employee training and develop sustainable training initiative to ensure productivity and customer satisfaction.Other duties and attributes:Administer all necessary paperwork within the department. This includes developing departmental schedules, writing up customer returns, customer credit, etc.Ensures proper diagnoses of equipment problems by the Customer Support Specialists, assisting when necessary with the assessment of the problem and making decision to replace the product when necessary.Assist with the sales of service specials.Demonstrate capacity for analyzing, evaluating, and diagnosing complex equipment problems in a timely fashion.Plans and conducts remote assignments generally involving multiple project timelines and possible conflicting priorities with appreciable latitude for unreviewed action and decision.May provide technical support to less experienced technicians where unresolved complex equipment problems exist.Oversees the operations and maintenance training provided by the Technical Call Center to customers and authorized servicers.Attend and supports regional trade shows.May make presentations independently or in conjunction with the sales or marketing departments on company product support features, customer service and/or programs.Exhibits a high degree of customer relations� skills when dealing with existing customers.Maintains extensive service records (including collecting data fir engineers) i.e. logs of customer site visits, maintenance reports, installation reports, technical alert reports, and warranty/service contract work reports as necessary.Responsible for satisfying customer service/satisfaction measurements such as, average speed to answer, abandon rate, customer call times, etc.Responsible for meeting revenue and profit generation as detailed by the budgeted plan.Continually seeks and develops strategies to ensure Call Center Operations are meeting and exceeding goals. | ||||
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US IL Elmhurst |
Branch Customer Service Representative - 5309 |
Terminix | 7/31 | |
| Details:Location: IL- Elmhurst- 2062 City: Elmhurst State: IL Functional Area: Branch Services Branch Number: 2062 An Equal Opportunity/ Affirmative Action Employer – AA/EOE/M/F/D/V SUMMARY: At Terminix®, our people bring tremendous pride and integrity to everything we do. In turn, we provide a working environment where these skilled professionals can achieve true satisfaction in their own lives. We are proud to offer our exceptional associates competitive compensation, comprehensive benefits and outstanding opportunities for professional development. If you're committed to providing the highest level of customer service, we have an ideal opportunity for you. In this position, you will work to help provide a positive customer service experience. Strive to resolve customer’s service issues/questions in a timely and professional manner to enhance customer satisfaction and improve customer retention. Pro-actively interact with the customer base to gauge and monitor overall customer satisfaction levels. Impact branch level revenues through efforts to retain existing customers and increase the value of our service. ESSENTIAL DUTIES AND RESPONSIBILITIES: Welcome all new customers to Terminix International. Be a customer advocate for all customer service issues. Schedule extra service calls as required by the customer. Follow-up on all re-services to assure complete satisfaction. Take ownership of customer service issues and resolve them to the customer’s satisfaction. Survey existing customers to determine quality levels by employee. Make regular contact with customers to create a communications channel and improve the quality of our customer interaction. Be responsible for handling all initial customer requests for service cancellation. Work to identify and correct customer service issues. Do whatever it takes to save a customer. Work flexible hours to attempt to be available when the most customers’ needs could be addressed. Work schedules are to be established by management and may vary with seasonal and business requirements. Work with Service Manager and Call Center Customer Service Representatives to quickly resolve customer service issues. Other duties as assigned. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE: High school diploma or general education degree (GED); 12 months of combined experience in customer service, face-to-face or via telephone. LANGUAGE SKILLS: Must have the ability to read and comprehend simple instructions, short correspondence, and memos. Must have the ability to write basis business correspondence. Must have the ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. MATHEMATICAL SKILLS: Must have the ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Must have the ability to compute rates and percents. CERTIFICATES, LICENSES, REGISTRATIONS: N/A REASONING ABILITY: Must have the ability to interpret and carry out a variety of instructions furnished in written, oral, diagram, or schedule form. OTHER SKILLS AND ABILITIES: Oral and written communications Self motivator Problem solving Customer relations Work in fast paced environment Organized Flexibility Telephone etiquette Diplomacy Computer knowledge Handle multiple tasks Aptitude for numbers Attention to detail Follow-up skills At Terminix, people come for a job and stay for a career. As a Terminix associate, you’ll enjoy excellent compensation and benefits as well as the opportunity for the professional growth and respect that comes from working for an industry leader. Qualified candidates must have a high school diploma or general education degree (GED). [We] perform criminal background checks, motor vehicle record checks and drug screening. | ||||
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US IL Chicago |
Manager, Claims Quality Audit |
Bankers Life and Casualty | 7/31 | |
| Details:The LTC Audit Manager is responsible for managing and coordinating all LTC Claims and Customer Service Audits and to ensure that applicable BLC LTC policies, procedures and state rules and regulations are being followed. The Audit Manager is also responsible for defining and communicating the opportunities identified by the audit team that will drive improvements for the LTC Claims and Customer Service business owners. The manager must be able to work effectively and collaboratively with the Consumer Relations, Risk Management and Training teams to continuously enhance LTC operations processes/procedures.Directly manage and evaluate the delivery of LTC claims / customer service audit programs to ensure the quality and consistency of decision making for the development, efficiency and delivery of BLC LTC claims.Develop metrics to evaluate the effectiveness of Audit team�s performance in terms of defined quality and productivity standards.Effectively analyze, present and discuss opportunities with business owners and work collaboratively with management to develop achievable action plans; track and communicate open audit items to ensure timely closure; identify and communicate best practices for process improvements.Manage the audit team to ensure skills and knowledge is sufficient and balanced to meet audit performance requirements. Encourage continuous team and individual improvement, and effectively manage top and bottom performers appropriately.Required Experience3 - 5 years audit experience in a professional/client services capacity, emphasizing on communication and general business analysis1 - 3 years supervisor/managerial experience1 � 3 years of policy contract interpretation preferred;Education: Required - Bachelor's degreeKnowledge/Skills:Strong ability to lead, coach and mentor team performanceStrong management of metricsStrong Product knowledge: Policy and/or contract interpretationStrong Critical Thinking SkillsStrong Detail OrientedStrong Relationship Building Skills: InterdepartmentalStrong Time Management SkillsStrong Organizational SkillsStrong Written and Verbal Communication SkillsGood Change Management SkillsStrong Microsoft Office Skills | ||||
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US WI Wauwatosa |
Recruiter/Sales Trainee |
Aerotek | 7/31 | |
| Details:Posting Date: 7/30/2010 Category: Sales Jobs Rate: Base salary + unlimited commission. Recruiter/Sales Trainee Job Description: ABOUT AEROTEK!Since 1983 Aerotek has been providing the highest quality technical professionals to a wide range of industries and clients, including 95% of the Fortune 500. Aerotek is a part of Allegis Group, the largest recruiting agency in the United States, and sixth largest recruiting agency in the world. We serve a wide range of technical and industrial staffing markets in the U.S. and Canada. Today there are more than 220 Allegis Group offices in the U.S. alone. Our team includes more than 5,200 internal employees and 70,000 contract employees working with clients around the world.JOIN OUR TEAM!We’re looking for people like you – talented, motivated people who care about what they do, who never stop trying to achieve, and who want to build an exciting, stimulating career in a sales-oriented company. Our Recruiters work with our clients, Aerotek Sales Managers, Customer Service Associates and others to identify, screen, interview, present and hire qualified candidates for contract and permanent positions. Qualified candidates for the Recruiter position will: Develop recruiting strategies designed to identify qualified candidates through various recruiting tools.Evaluate candidates’ strengths compared with clients’ requirements by, for example, evaluating, screening, and interviewing the candidate.Negotiate wage rates and other terms and conditions of employment with candidates, and gain commitment from candidates for current and future job requirements.Complete necessary pre-employment processes including reference checks and background/drug tests.Manage contract employees while on assignment. Assess and investigate contractor related problems, and administer performance counseling, coaching, and disciplinary measures when necessary.Work with Account Managers to identify top accounts, target skill sets, key market segments, and to assess clients’ staffing requirements.Communicate effectively with others in order to create a productive and diverse environment.Communicate with peers by sharing recruiting “best practices” and providing accurate, thorough documentation on contract employees in applicant tracking systems or other documentation tools.Maintain relationships with industry contacts to provide customer service, gain industry knowledge, and get referrals and sales leads.Qualified candidates for the Recruiter position must: Have a Bachelor’s degree or related sales or recruiting experience. Be available to work before/after typical office hours as work may demand.Possess strong written and oral English communication skills. Be familiar with Microsoft Word and MS Outlook (or similar email application).Have work experience in a service-oriented business.Have a desire to learn and advance in a fast paced sales environment, and be capable of regularly using good judgment and discretion to accomplish goals and work requirements.Be currently authorized to work in the United States for any employer.The chosen candidate will receive a competitive base salary, commission, and an exceptional benefits package including a comprehensive medical/dental/vision plan, a 401(k) savings plan, and vacation pay.Aerotek is a leading provider of technical, professional and industrial recruiting and staffing services. Aerotek has a long history of customized recruiting and placement solutions that continually place the best candidates at all levels of skill and expertise.Interested in sales and recruiting jobs with Aerotek? Do you have previous experience in retail sales, customer service or mortgage sales? Or have you worked in the restaurant or hospitality industries? If you have, or if you are just looking to start a lucrative and rewarding career in recruiting or customer service, apply today.Watch real testimonials from Aerotek Recruiters about their careers Aerotek or learn more about becoming an Aerotek Recruiter or Customer Service Associate today by visiting our web site: www.aerotekcareers.com. cb* Contact Email: | ||||
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US IL Deerfield |
General Manager 2 - Food |
Sodexo | 7/31 | |
| Details:Job Category: Food Service Weekend: Some Holidays: No Overview: Mgd Voll $750K Responsibilities: Manages all contract management service operations at a single account/unit. Plans and supervises special functions. Maintains cash control and payroll records. Hires and trains unit personnel. Maintains customer satisfaction and good public relations. Senior-most person assigned to a one client account | ||||
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US IL Bolingbrook |
Branch Manager Detroit |
Patterson Companies, Inc. | 7/31 | |
| Details:Patterson Companies ranks among Fortune America's Most Admired Companies for performance in key areas like innovation, quality of products/services, financial soundness and quality of management. Patterson's unwavering customer-first approach provides growth for the company, value to the customer and personal and professional growth opportunities for employees.GENERAL RESPONSIBILITIES:Directs and supervises the sales and internal operations of the branch while developing firm strategies in order to maximize the branch�s growth and profitability by providing quality service to the customers.SPECIFIC RESPONSIBILITIES:A. Develops, implements and maintains sales plans for the branchB. Develops and manages marketing plans, sales strategies and tacticsC. Develops and manages vendor and customer relationsD. Promotes customer service and satisfactionE. Manages key accountsF. Recruits, hires, and trains field sales employeesG. Develops and motivates branch employee performanceH. Communicates and reinforces the corporate vision at the branch levelI. Provides leadership to branch in accordance with established corporate policies and guidelinesJ. P&L and full management responsibilities for location | ||||
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US IL Countryside |
Shift Supervisor |
TCF Bank, IL | 7/31 | |
| Details:So......Do you have what it takes to become a part of the TCF Team? ............If so TCF Bank is currently looking for a Supervisor of Sales & Service At the following location(s): Countryside, IL (5545 s Brainard St.) About This Job: As a Shift Supervisor, you will coordinate, participate in and supervise branch office operations during a designated shift. You will also be responsible to: Ensure personnel promote and cross-sell TCF Bank products, programs and services. Maintain good customer relation by answering customers questions and concerns. Share overall responsibility for branch sales goals attainment with management team. Coach, train, provide work direction and communicate feedback to Sales Associates / Tellers.Job Requirements: Qualified Candidates must meet these minimum requirements: 1-3 years of previous management or supervisory experience Must possess ability to communicate effectively Previous sales experience preferred Must be able to work retail hours including evenings, weekends, and holidays Bi-lingual Candidates preferred but not requiredBenefits: Competitive Wages ( Starting @ $23,600 Annually) Medical, Dental, and Vision Benefits Tuition Reimbursement 401K, with company match of contributions (after one year) Dependent Care Spending Account & Health Spending Account Paid Time Off TCF Bank locations are open 7 days a week, from 8am-8pm TCF Bank is proud to be an Equal Opportunity Employer | ||||
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US IL Chicago / Northern |
SENIOR BUSINESS DEVELOPMENT MANAGER |
7/31 | ||
| Details:SENIOR BUSINESS DEVELOPMENT MANAGER Please do not respond to this posting if you are not a current resident of the Chicago Metro / Suburb area. If you have management experience as a business development manager or similar we might be able to help you. If you are serious about your career; and if you have the following sample background profile, fifteen years of experience, and a track record that demonstrates positions of increasing responsibility and accomplishment, please contact us. Ideal Profile: Business Development Managers with 15 or more years experience in hiring and developing talent in role as business development manager; with experience as national or key account manager; or business development manager / director of business development. Bachelors Degree preferred. RequirementsA current resume.At least fifteen (15) years of experience.An earnings history of $100,000 – $200,000.You must currently reside in (or be commutable to) the Chicago Metro / Suburban area. To learn more about how we can help to bring your career search to a successful conclusion go to please click on apply now to learn more about us. Our firm has been effective for people with the following profiles: Senior executives, mid level professionals, former entrepreneurs, sales, marketing, law, finance, operations, accounting, retail, HR, health care, insurance, retiring military, non-profit, educators, PhD’s, manufacturing, purchasing, logistics, materials, distribution, inventory, director, manager, administrative, buyer, project management. We work with professionals with job titles such as executive; executive manager; senior manager; ceo; coo; marketing manager; brand manager; sales manager; project manager; operations manager; supply chain manager; purchasing manager; human resource manager; training manager; and more. Our firm has been effective for people with the following profiles: Senior executives, mid level professionals, former entrepreneurs, sales, marketing, law, finance, operations, accounting, retail, HR, health care, insurance, retiring military, non-profit, educators, PhD’s, manufacturing, purchasing, logistics, materials, distribution, inventory, director, manager, administrative, buyer, project management. We work with professionals with job titles such as executive; executive manager; senior manager; ceo; coo; marketing manager; brand manager; sales manager; project manager; operations manager; supply chain manager; purchasing manager; human resource manager; training manager; and more. | ||||
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